Shopping Cart Usability Issues
There are many shopping cart usability issues that web designers should be aware of. The first one is trying to force users to do certain tasks. According to the UX Team Website: "Many sites fall into the trap of fighting with typical user behavior by believing they can force users to follow a certain flow and restrict them from having access to certain features. Instead of fighting with your users, you should help make their final purchase decision experience as easy and as accommodating as possible." When designing keep in mind that many shoppers use the shopping cart when it comes to making their final decision on what they will purchase.
Streamline the information. Instead of having multiple forms at checkout, place the information all on one form. UX Magazine conducted studies where websites changed their carts to a single-page checkout which proved to perform better than a multi-step purchase process and increased purchases up to 67%.
In conclusion when working with shopping carts always keep in mind clear expectations of how it should behave. Be sure that buttons do what they say they should do. UX Magazine had it right when they said, "In business and in life, integrity is key."
UX Team: https://www.uxteam.com/blog/e-commerce-shopping-cart-usability-research-findings/
UX Magazine: http://uxmag.com/articles/shopping-cart-usability
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